Please contact me if you are interested: ashroyer@kforce.com
MAJOR RESPONSIBILITIES
- Collaborates with or acts as the Operations Manager for multiple/or most complex Operations processes and initiatives
- Recognizes linkages and understands impact of individual actions on others or issues on parts of the organization or customer
- Responsible for managing vendor relationship(s) including network management where applicable
- Responsible for gathering, collating and analyzing vendor & internal operational process metrics including variance analysis
- Identify vendor performance gaps and initiates improvement initiatives with vendor/partner
- Responsible for developing specific success measures in each category or functional area to measure success of operational model
- Accountable to regional and or functional leaders for the delivery of key operational performance for a specific product, ensuring results meet or exceed those outlined in the contract or in the product success measures
- Accountable for remediation of all key issues/problems necessary to resolve operational issues. Accomplished through influence and negotiation with key cross-functional stakeholders, vendors and project/program owners
- Provides professional/technical guidance to team members
- Engages in matters requiring coordination across functional lines
- Influences others regarding existing concepts, processes and or methodology
- Uses commonalities/differences among members goals, values, and problem solving styles to generate multiple alternatives in leading group to achieve results
- Uses experts or third parties to influence the outcome of events around them
- Solicits the involvement of people who will be affected by a decision in order to gain their ownership
- Recognizes unspoken organization limitations and uses this knowledge to understand what is and is not possible at certain times
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