PeopleSoft HR/Customer Support - Oakland

This is a 5 month contract position. Please contact me if you are interested. ashroyer@kforce.com



OVERALL FUNCTION SUMMARY

Responsible for providing support to the Tables Team during the My HR PeopleSoft upgrade project. Process production requests and non-upgrade projects by loading configuration tables using Component Interface (CI). Review requests for completeness and accuracy. Interact with business partners and HRIS staff to resolve system errors when the issue is deemed to be a missing or incorrect configuration table value.

Job Complexity

 Review and process requests from various business partners by updating configuration tables for their region or function - GL, Payroll and other HR configuration tables.
 Provide QA for other team members work.
 Ensure CI’s are accurate and provide updates to business partners as needed.
 Document all changes and ensure sign-offs are included in each work ticket.
 Update documentation as needed.
 Accomplishes all work within established standards and service level agreements.
 Participate in project meetings as needed.

REQUIREMENTS

Work Experience
 2 to 4 years HR related professional experience including customer support.

Functional Knowledge & Skills

 Some PeopleSoft knowledge preferred.
 Knowledge of PeopleSoft configuration a plus.
 Hands-on skills of PeopleSoft Tools such as Application Designer.
 Ability to troubleshoot configuration errors.
 Experience using Access a plus.

Customer & Industry Knowledge
 Knowledge information technology and HRIS applications

Education & Training
 Bachelor’s degree or equivalent experience